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Recent London Heathrow Airport delays and cancellations

London Heathrow Airport flight delay compensation claim experts

Like at any other airport, flight delays at London Heathrow Airport are not unusual. London Heathrow Airport flight statistics for 2016 indicate that the average delay was around 14 minutes. Despite the average delay being quite short, approximately 2400 flights were delayed at London Heathrow Airport for more than 3 hours.

When flight delays at Heathrow Airport exceed 3 hours, airlines are obligated to pay compensation to passengers affected. However, this will only be the case if the delay resulted from events that have not been ruled to be completely beyond the control of the flight operator.

There are approximately 100 commercial airlines that fly from Heathrow’s four passenger terminals. Some of the main culprits for flight delays out of London Heathrow are American Airlines, Malaysian Airlines, Qantas and Emirates.

If you were inconvenienced by one of the many London Heathrow Airport flights cancelled or delayed over the last 6 years, you might be eligible for compensation.

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London Heathrow Airport flight delay information

Use the flight delay checker to find London Heathrow departures that may have recently been disrupted. To verify the duration of your delay, you can also check historical London Heathrow Airport delays statistics using Civil Aviation Authority (CAA) archived data.

Latest London Heathrow Airport flight delays and cancellations

Date - Time Airport Flight no. Destination Status  
LHR BA277 HYD Delayed Claim now
LHR PK758 LHE Delayed Claim now
LHR UA921 KEWR Delayed Claim now
LHR KL1024 AMS Cancelled Claim now
LHR FI451 KEF Cancelled Claim now
LHR TUA428 ASB Delayed Claim now
KIAD UA122 LHR Delayed Claim now
MLA AMC102 LHR Delayed Claim now
LHR BA558 FCO Delayed Claim now
LHR PK786 ISB Delayed Claim now
GLA BA1489 LHR Delayed Claim now
NCE BA347 LHR Delayed Claim now

Helping with London Heathrow Airport compensation claims

A history of successful London Heathrow Airport claims

As one of busiest airports in the world, it’s no surprise that London Heathrow flight cancellations and delays are quite common. If you are one of the of the thousands of passengers that experience flight disruptions at London Heathrow Airport, our in-house experts at Flight Delay Claims 4 U are waiting to assist.

  • UK-based claim handlers and solicitors

    Our team are familiar with cases concerning delayed or cancelled flights from London Heathrow, as well as dealing directly with the carriers that fly from there

  • Knowledge of historical claims

    It’s the busiest airport in Europe, so London Heathrow Airport flight disruption claims are handled by our team on a regular basis – it’s given us the experience to know which approach is most likely to bring success

  • London Heathrow weather assessment

    At London Heathrow Airport, delays due to weather happen quite often; it is the responsibility of the airline to prove that the weather equates to “extraordinary circumstances”. This means the adverse weather conditions would need to be particularly extreme or unusual for the UK. If there is disagreement with the airline over this, we can provide an independent assessment of weather for Heathrow as well as the scheduled flight path and destination.

London Heathrow Airport delayed flights are covered by EU Flight Delay Regulation (261/2004)

Due to the fact London Heathrow Airport is in the UK, flight delays are governed by EU legislation. All carriers accountable for flight delays from London Heathrow Airport must abide by the ruling, irrespective of the destination airport or airline nationality.

The law allows passengers inconvenienced by extensive flight delays in London Heathrow to claim compensation. The flight delayed at London Heathrow Airport needs to have been scheduled for departure no more than 6 years ago and the delay duration must exceed 3 hours.

If your flight has been delayed for 3 hours or more, you could be entitled to up to £540 compensation

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It’s irrelevant as to which terminal you have been routed from too, as all four Heathrow terminals are directed by the regulations.

The specialist solicitor that you’ll have assigned to you is able to use air passenger rights denoted in the EU legislation to tender a compensation claim to the offending airline. London Heathrow airport flight delay compensation typically ranges from £220 to £540, depending on factors such as flight delay duration and journey distance. It’s possible to claim for everyone in your party at the same time, so on your compensation claim form make sure that you include each passenger you were with when you were delayed at London Heathrow airport.

How to claim compensation for London Heathrow Airport delays and cancellations

Get in touch with info about your flight delays at London Heathrow Airport today!

Over 90 different airlines, flying to 225 destinations are all potentially at risk of experiencing flight delays out of London Heathrow Airport.

London Heathrow is the third busiest airport in the world. Nearly 475,000 flights arrived and departed from its two runways last year, so it is vital that you provide us with as much information you can before we begin work on your London Heathrow Airport flight claim. Without details such as your flight number, it may be difficult to pinpoint other information needed to request compensation from the airline.

A highly-qualified solicitor will then begin proceedings by pursuing the airline liable for flight delays at London Heathrow. Our aim is to get the airline to come forward with a settlement before legal action is required.

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London Heathrow flight delay compensation experts

Professionally conducted London Heathrow Airport delay claims

Heathrow is the largest airport in the UK and the busiest in Europe. With more than 75 million passengers handled each year, it is always likely that a percentage of them will get delayed.

Passengers that have endured London Heathrow Airport flight cancellations and delays should seek expert assistance from Flight Delay Claims 4 U in building a case for compensation.

  • ‘No win, no fee’ & no initial fee

    There is absolutely nothing to lose in submitting a claim, so contact us with details regarding your London Heathrow Airport flight delays today!

  • Legal professionals proficient in flight delay claims for London Heathrow claimants

    Knowledgeable solicitors take a consistent, professional approach and will apply all of their experience in pursuing flight delay compensation for London Heathrow passengers

  • Dedicated compensation claims lawyers

    Track the progress of a claim as we seek compensation for London Heathrow flight delays and cancellations

Skilled solicitors take on your London Heathrow flight delay claim

A highly-trained lawyer provides you with legal support and representation. As a claimant, you don’t need to become involved as everything is arranged on their behalf. You’ll get the full London Heathrow flight delay claims service; weather assessments, historical flight data and claim tracker are all offered to clients.

If your flight has been delayed at London Heathrow Airport for 3 hours or more, you could be entitled to up to £540 compensation

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London Heathrow Airport Overview

London Heathrow Airport flight delay facts

At 13.52 minutes, Heathrow has the 15th longest average delay time of 24 UK airports. In 2016, London Heathrow flight delays of 3 hours or more affected an average of nearly 7 flights per day. Both the average delay period and number of severe delays were up compared to 2015 statistics.

There were nearly 100 airlines in service at London Heathrow Airport in 2016, some of which suffered longer average flight delays in London Heathrow Airport than others; LOT Polish Airlines, Icelandair, American Airlines, Malaysia Airlines, Air India and Saudi Arabian Airlines all had an average delay of more than 19 minutes.

When looking at the number of London Heathrow Airport flights grounded for 3 hours or more in 2016, the airlines that were frequently responsible were British Airways (1324), American Airlines (236), United Airlines (157) and Delta (66).

  • Heathrow has 15th longest average delay time of 24 UK airports

    Average flight delays at London Heathrow Airport are around 13 minutes

  • A variety of routes suffer flight delays from London Heathrow Airport

    Warsaw, New York, Lisbon, Madrid, Chicago, Glasgow and Houston are among the worst affected

  • LOT Polish Airlines have the highest number of 3 hour+ flight delays out of London Heathrow

    London Heathrow is the hub for British Airways, so they have a high volume of aircrafts flying from there – unfortunately, they also contribute a relatively high number of severely delayed flights. However, it is the London to Warsaw route flown by LOT Polish Airlines that is the most prone to delays in excess of 3 hours (averaging one 3 hour+ delay every 17 days).

Of the 225 destinations covered by the airport, a flight delay from London Heathrow to North America is the most likely; New York, Houston, Chicago, Toronto and San Diego were all subject to delays of 3 or more hours on a regular basis in 2016.

About London Heathrow Airport

London Heathrow Airport Information

Heathrow is the largest of six airports that service the London metropolitan area and is 14 miles to the west of the UK capital. Renowned as one of the busiest airports in the world it is popular with tourists, business travellers and those boarding flight connections. It is a hub for British Airways and the base airport for Virgin Atlantic and currently spans across 4 passenger terminals (number 2 to 5).

Terminal 2 is the newest, having been completely redeveloped in 2014 on the site of the previously demolished Terminal 1. It features a 1,300 space car park, 52 shops and 17 bars & restaurants.

Terminal 3 is set for closure in 2019, with Terminal 2 expanding further to accommodate the 20 million passengers it currently handles.

Terminal 4 opened in 1986 and has recently had over £200 million of upgrades applied, which have allowed it to handle 45 airlines on the enhanced forecourts that have been designed to alleviate traffic congestion and improve security. The check-in area has been expanded; with a new baggage system installed. All departure lounges have been refurbished as well to improve passenger comfort.

Terminal 5 was officially opened in 2008. It is used exclusively by British Airways and Iberia. The state-of-the-art building cost £4.3 billion and has 60 aircraft stands and can handle 30 million passengers each year. Facilities include over 100 shops, cafes and restaurants.

London Heathrow Airport statistics and services

London Heathrow is the largest airport in Britain, the busiest in Europe and the 3rd busiest in the world. It handles 75 million passengers a year and sees 475,000 flights take off and land on its tarmac. The airport has been redeveloped significantly in recent years to reflect this.

Heathrow’s popularity means it will need to continue its expansion to cope with the increasing number of passengers and aircrafts. The main development that has been earmarked is the controversial third runway proposal. It has been lobbied by MPs since 2009 and it appears that MPs have now agreed on the proposals but the final decision on it won’t be made until winter of 2017/18. It’s expected that the additional runway would not open until 2025. Railway link improvements are also being looked at with an International railway exchange with a station built to link to HS2 High-Speed rail project. There has also be some research into the concept of a potential high-speed rail link between Heathrow and Gatwick that would transfer passengers between the two airports in just 15 minutes.

Amenities are fairly consistent throughout all four terminals. All have a 24-hour café, free unlimited Wi-Fi, free USB mobile phone charging stations, currency exchange kiosks, ATMs, children’s play areas, Information desks, multiple restaurants, licenced bars, numerous Duty-Free stores and a wide range of retail stores.

There are many transport options for passengers looking to make their way to and from London Heathrow Airport. It has a central bus station located close to Terminals 2 & 3 that is open 24 hours a day and three underground stations, making it possible for passengers to travel into Central London in less than an hour via the Piccadilly line. However, the fastest rail option is the Heathrow Express, a high-speed train service that can take passengers to Paddington Station in West London in just 15 minutes.

If travelling with lots of luggage, road transport might be a better option; the airport is well connected to the M4 and M25 motorways and has thousands of short and long-stay parking spaces, several different car rental providers in arrivals, and plenty of licenced taxi ranks outside each terminal.

Inter-Terminal shuttle buses and trains are available to ferry passengers between the various airport buildings.

What if you are severely delayed at London Heathrow Airport?

London Heathrow delays are obviously far from ideal, but the Airports facilities are among the best in the world; Terminal 5 won “World's Best Airport Terminal” at the 2014 World Airport Awards.

All landside, and some airside areas of Heathrow are open 24 hours a day, so staying overnight at the airport itself is possible.

For a more comfortable night, there is the option of staying at one of nine hotels situated around the London Heathrow complex. There are also many upmarket private airport lounges that provide shower facilities, and in some cases, rest suites. However they do charge economy passengers and the latest they generally stay open until is 11pm.

Rest zones and lounge-style seating can be found in the normal departures areas but there is limited space so a comfortable seat is never guaranteed. Free Wi-Fi, shower facilities, shops, restaurants, bars and 24 hour cafés provide additional conveniences.

London TW6 2GW heathrow.com 0844 335 1801
 

Claim compensation for London Heathrow Airport delays today!

Details about your flight delay at London Heathrow Airport

To begin your London Heathrow flight claims process, all we need is some basic information about you and a flight number.

Experts looking after your London Heathrow Airport flight delay claim

We’ll start things off by assessing your case and estimating the amount the airline owes you for your flight disruption from London Heathrow Airport. Next, a qualified solicitor will take on your case and contact the airline formally to initiate the claim. It will only escalate to court proceedings if the flight operator refuses to meet the settlement demanded beforehand. There is no need to worry about this because the lawyer assigned to you will continue to pursue the compensation without you ever needing to get involved. Once successful, cash compensation will be paid to you at the earliest opportunity via our efficient payments procedure.

With us, it’s always a case of ‘no win, no fee’, so you won’t pay anything unless your London Heathrow Airport flight delay claim is successful.

What if my flight’s cancelled from London Heathrow Airport?

Requirements of flight operators in the event of London Heathrow Airport flight cancellations

When your London Heathrow flight’s cancelled, the airline will try and rearrange the flight at the earliest opportunity. Where relevant, they must also provide support for passengers affected in the form of refreshment vouchers, accommodation, rerouting or flight refund.

Additional compensation available

On top of the standard passenger assistance procedure, the carrier will also need to provide compensation for affected passengers if they don’t provide them with enough notice, suitable reroute or proof of valid “extraordinary circumstances” for your London Heathrow Airport flight delay, thus renouncing their liability.

If an airline is aware of an impending flight cancellation from London Heathrow two weeks prior to the flight’s scheduled departure, they must notify affected passengers and offer reroute or refund in accordance with EU flight compensation regulations. If the flight is cancelled in the subsequent two weeks, the airline must provide proof that the cancellation was a result of “extraordinary circumstances”.

Getting compensation if an airline at London Heathrow Airport diverted flights?

Diverted flight situations

London Heathrow Airport diverted flights will be approached in a similar manner to flight delays and cancellations, providing that certain conditions are fulfilled. When it arrives at the reroute destination, the plane will be assessed along with any other factors that the airline is liable for. From there, the aircraft will either carry on towards its original destination or remain grounded, resulting in the cancellation of the service.

Claiming compensation for London Heathrow Airport flight diversions

If your flight subsequently continues on its planned journey, compensation is possible if EU regulation principles are adhered to. Delays must exceed 3 hours and be a result of the airline’s shortcomings.

If the flight gets cancelled from divert destination, the carrier will be obligated to pay compensation to passengers affected. Again, this will only be the case if EU legislation criteria are fulfilled.

Air passenger rights for flight delays suffered at London Heathrow Airport

EU air passenger rights apply

London Heathrow is a UK airport, and is therefore covered by EU flight compensation regulations. Any flight departing Heathrow is required to abide by the legislation, regardless of its scheduled destination.

Case law precedents

Several historical court rulings provide precedents that your assigned legal representative will utilise when making a London Heathrow Airport flight claim on your behalf. EU Flight Compensation Regulation (261/2004) and its associated precedents are enforced stringently, meaning that there is always a good chance your London Heathrow flight disruptions claim will be successful.

The legal representative selected to pursue your London Heathrow Airport flight compensation, will access historical court rulings to find precedent cases that bear a similarity to yours. They well make a comparison for the court that asserts that the ruling should follow the precedent set, gratifying the claimant’s right to compensation.

The importance of specialist representation shouldn’t be underestimated – having precedent case law knowledge on your side is extremely advantageous when seeking compensation from flight operators.

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  1. Submit your flight details
  2. Flight compensation experts will get back to you immediately
  3. Enforcing air passenger rights
  4. Collect your compensation

London Heathrow Airport flight delay compensation process

Submit flight details

The only things needed to commence London Heathrow flight delay compensation claims are some personal details and information about your flight – ideally a flight number. Flight numbers are useful because several details can be derived from it such as flight operator name, scheduled flight date, route and arrival / departure times. It is also beneficial know the official stated reason for delay given by the airline for your flight delay out of London Heathrow Airport.

Flight compensation experts will get back to you immediately

Time is of the essence, so our expert team will get started straightaway to resolve your case and promptly obtain the compensation the airline owes you for your London Heathrow Airport delay or cancellation.

Enforcing air passenger rights

A highly skilled lawyer will use supportive case law precedents and EU air passenger rights to submit a robust compensation claim to recompense you for the London Heathrow airport flight disruption suffered as a result of flight operator’s failings.

Collect your compensation

Most cases are settled quickly before court proceedings are required. If this is the case, compensation is paid almost immediately. However, London Heathrow Airport compensation claims that are rejected or ignored by airlines may go to court, where a lawyer will attend on your behalf and demand the compensation owed according to EU flight compensation regulations.

  • Gather information that might assist a claim
  • Request vouchers (you are entitled to these)
  • Keep hold of all airline documents such as letters, tickets & vouchers
  • Take photos or video footage

What to do if London Heathrow Airport delayed departures occur

Additional information is valuable to London Heathrow Airport claims

The moment you become aware of a flight delay at London Heathrow Airport, it is a good idea to gather evidence that may support a compensation claim. For instance, try and keep track of timings, pay attention to airline announcements and retain documentation given to you by the flight operator. Don’t hesitate to demand information from airline staff and make a note of any verbal dialogue.

Refreshment vouchers

For London Heathrow Airport flights delayed more than 2 hours, airlines are supposed to offer food & drink vouchers of value proportionate to the delay. If airline staff don’t offer them to you, you should also make a note of this. Your rights state that you are entitled to demand them if they are not willingly offered to you.

Retain documents that may support a compensation claim for your flight delay from London Heathrow

Plane tickets, along with any correspondence received from the airline could help build a strong case against the carrier responsible for the flight delay out of London Heathrow. Make copies if possible to ensure nothing is mislaid.

Photographs can provide evidence for a London Heathrow Airport flight delay claim

Taking photos of relevant documents can help support any London Heathrow Airport flight complaints you may have. Pictures prevent the loss of documents and will regularly become useful later on in the claims process. London Heathrow Airport flight delays due to weather are regular occurrences, so photos of actual weather conditions may also prove beneficial.

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What if my flight from London Heathrow is overbooked?

Why do airlines overbook flights?

In order to maximise seat occupancy and revenue, flight operators will frequently take the controversial step of selling more seats than the aircraft has capacity to fulfil. This can obviously go wrong if all ticketholders arrive to board as normal.

Airline policy for dealing with overbooked flights

Flight operators occasionally overbook flights at Heathrow Airport. When this happens and all passengers turn up for the flight, the airline normally begins to deny boarding in order in accordance with plane capacity.

What if I’m denied boarding at London Heathrow Airport?

Passenger selection process

An airline can refuse your right to board at Heathrow if you are selected at random following a failure to find enough volunteers that are willing to give up their seat. The chances of being selected are of course relatively low, but passengers should be aware of their rights if they are one of those to be denied boarding.

Passenger entitlement when denied boarding

If you’ve been denied boarding, you should receive the standard level of assistance including food tokens, accommodation, reroute and flight refund. In addition to this, you can make a cash compensation claim akin to the way you would for delayed flight cases.

London Heathrow Airport flight compensation amounts

The actual sum of compensation received for your London Heathrow flight delay depends on variables like flight distance and delay duration. It normally follows the formula set out in the table summarised below. Most flight operators are now used to dealing with flight delay claims so tend to try and reach settlements quickly to avoid a court hearing.

Compensation Table

Amounts set by EU Regulations 261/2004
Flight distance Delay on arrival (hours) Compensation
Up to 1,500km 3 or more £226†/€250
1,500km - 3,500km 3 or more £361†/€400
Over 3,500km‡ 3 to 4 £271†/€300
Over 3,500km‡ 4 or more £540†/€600

‡ For distances of greater than 3,500km, for the higher amount of compensation the journey will need to have departed from an EU (European) airport and be delayed on arrival in a Non-EU airport (Such as Manchester to Diagoras.) The airline is eligible to apply a 50% flat reduction on compensation awarded if the delay was between 3 and 4 hours.

† Your claim will be settled at the Euro equivalent on the exchange rate at the time of the delay, or on the date your claim is settled
(This will depend on the airline).

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Time limit for making flight delay claims for London Heathrow disruption

Compensation can only be claimed for flight delays endured in the last 6 years

The UK statute of limitations states that compensation for a flight delay from London Heathrow can only be claimed if the delay took place no more than 6 years ago. If you’re a frequent flyer, it is possible that you have an eligible delay that you’ve forgotten about so try and think back to any disruption you have experienced in the past 6 years.

Get your London Heathrow Airport delay claim submitted as soon as you can

Recently, a number of EU-based carriers started challenging this 6-year limit, indicating to the courts that a limit of 2 years would be more appropriate. In looking to limit the amount of compensation claims they have to deal with, more and more flight operators are trying to introduce their own criteria in specific terms & conditions. However, the court is very clear about adhering to the 6-year ruling, and will subsequently refute any such objection from airlines.

Airlines continue to contest this time limit, and this, meaning that it is definitely a good idea to put forward London Heathrow Airport flight complaints as soon as possible.

Who can claim compensation for London Heathrow Airport plane delays?

Eligibility for London Heathrow Airport flight delay compensation

Any passenger suffering a plane delay at London Heathrow that extends beyond 3 hours in length qualifies for a claim because the flight is departing from an EU country and is therefore subject to EU regulations.

Criteria and limitations

There are a number of conditions that a passenger must fulfil in order to claim compensation for flight delays at London Heathrow, using UK interpretation of EU law.

To qualify, they must possess a genuine reservation and arrive at airport check-in ahead of the time stipulated by their ticket; if a specific time is not provided, the requirement will be to arrive at least 45 minutes before scheduled departure.

Anyone using a discounted or complimentary ticket that hasn’t been available to the public (except frequent flyer rewards) will not be entitled to claim compensation.

The 6-year time limit is applicable to every claim.

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Reviews

Nothing to worry about and the claim was No-Win, No-Fee

Nothing to worry about and the claim was No-Win, No-Fee

Rob Ledley Norwich

Flight cancellations at London Heathrow meant I had to wait ages before setting off for my holiday in Barcelona. In the weeks leading up to my journey from London Heathrow Airport, cancelled flight notice was not given to me or my friends and the airline failed to offer an appropriate reroute. I put in a claim and went on to win hundreds in compensation in addition to a flight refund. Thanks again!

I got a cheque for my London Heathrow flight delay today!

I got a cheque for my London Heathrow flight delay today!

Pippa Walsh Swindon

The team at Flight Delay Claims 4 U were both professional and efficient in dealing with the claim that I submitted after bad weather caused London Heathrow Airport flight delays. It was eventually proven to be a technical fault with the aircraft that prevented our flight taking place so the airline were liable and my solicitor got the compensation following a short court hearing. Amazed how quickly I got my compensation!

No dramas and my claim was successful & hassle-free

No dramas and my claim was successful & hassle-free

Maria Hussain Bracknell

London Heathrow flight cancellations caused me to arrive in Dubai over 6hours late, which meant I was late for business meetings I had arranged. There was a mechanical issue with the plane and we had to wait for a replacement aircraft to arrive before we could depart. A friend said I could claim compensation so got in touch with Flight Delay Claims 4 U. I quickly received over £500 for each member of my family.”

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FAQs: Delayed or Cancelled Flights at London Heathrow Airport

How do I stay updated with the latest London Heathrow Airport delays news?

Multiple departure information boards are situated all around Heathrow terminals. These display live information which can also be viewed using the live departure boards on the Heathrow Airport website. To get more information it is a good idea to approach a member of staff and ask for more details

The flight operator in London Heathrow cancelled flights due to industrial strike action – am I entitled to compensation?

It’s dependent on the situation; if London Heathrow Airport delays are due to strikes being carried out by non-airline staff, it is not possible to claim compensation for the disruption. In a case such as this it would be considered to be “extraordinary circumstances” beyond the airline’s control.

My flight departed over 6 hours late because of London Heathrow flight delays today – can I claim compensation?

You could be eligible to claim the maximum compensation amount, but only if the cause of the delay is not “extraordinary” and not a direct consequence of the airline’s actions.

I was stranded at London Heathrow because of flight cancellations today – am I able to stay overnight in the departure lounge?

It depends on which terminal that you are in. If you are unable to stay overnight in the departures area, you will be able to stay in the landside section of the terminal. If your flight from London Heathrow Airport is delayed, baggage can be kept safe in lockers when you are asleep.

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I experienced 2 hour flight delays at London Heathrow airport today – can I claim compensation for this?

Regrettably, London Heathrow Airport flight delays of less than 3 hours do not qualify for compensation under EU regulations. However, a 2-hour delay does require the airline to provide food & drink vouchers.

I was caught up in London Heathrow Airport delays yesterday because of the snow – can I make a compensation claim?

If your flight is one of several impacted by London Heathrow Airport delays due to snow it is feasible that weather conditions constitute “extraordinary circumstances” and therefore beyond the control of flight operators. Your airline will still be obligated to demonstrate this.

My airline is blaming London Heathrow Airport delays on weather conditions – what are my rights?

With the UK having such an unpredictable climate, it’s not unusual that London Heathrow Airport experiences flight delays due to weather issues. It’s not rare for scheduled routes to be impacted by adverse weather too.

An experienced solicitor will use an independent weather assessment to help counter any challenges an airline raises regarding extraordinary circumstances.

I was caught up in London Heathrow Airport fog delays a few months ago, but have since mislaid my boarding card – can I still make a compensation claim?

Yes. You do not have to have your original tickets or boarding cards to make a successful claim. All our team need from you to make a start is a flight number. However, the foggy conditions must be proven not to be “extraordinary circumstances” for your claim to be upheld.