KLM Announces plans to give out flight information via Twitter
As technology continues to advance at an unprecedented rate, more businesses than ever before are looking at new and exciting ways to connect and engage with their customers in all corners of the globe.
And, with many of us permanently attached to our smart devices, one of the world’s best known airlines, KLM, has decided to take advantage of our love of social media, announcing plans to give their passengers their flight information via Twitter. After all, social media is one of the most powerful and effective ways to communicate with the rest of the world.
The new service will allow passengers to access their flight information, 24 hours a day, 7days a week via Twitter. This means that, no matter where you are in the world, you will be able to access the information you need quickly and effectively.
The popular airline has released a statement to the media addressing the new initiative. A representative from the company has said: “The roll out starts today, June 6th and the service will be more widely available in the coming weeks”.
The new initiative means that customers that opt into the service when booking tickets or checking in at KLM.com will be able to receive their flight documents via a direct message to their Twitter account.
This means that they will be able to access details such as your flight status, boarding pass, check in notification, booking confirmation, and other details.
And as KLM fly thousands of passengers to destinations in all corners of the globe, the notifications can be sent in ten different languages and they are also available via a Chinese social media platform.
Proving that they are perfectly in tune with the demands of the every changing digital landscape, this latest initiative is part of the airline’s commitment to improving their passenger’s flying experience.
And this is not the first time that KLM has utilised social media to improve the travel experience of their customers. Last year, they became one of the first airlines to provide customers with the flight information and documents via Facebook Messenger.
Off the back of that successful initiative, KLM decided to launch the new Twitter initiative. And if you do need to contact KLM’s service agents to discuss your booking or travel arrangements, you will also be able to connect with the carrier’s social media service agents via Twitter too!